How to Have a Successful Difficult Conversation in the Workplace
In this session, participants will explore the significance of effective communication through the lens of different types of conversations and the importance of having a dialogue. Learn about conversation types, levels, and techniques like dialogue, active listening, and perspective-taking to build relationships, foster collaboration, and transform meetings into productive exchanges.
Speaker
Peggy Bud is a distinguished communication expert and TEDx speaker. She is the co-author of Navigating Special Education; The Power of Building Positive Parent-Educator Partnerships and Conversations Lead to Consensus. Drawing from 30+ years' experience as Speech-Language Pathologist and school administrator, Peggy provides customized services to families of children with special needs, offering invaluable insights, and building robust parent-educator partnerships. She also collaborates with organizations and corporations, providing coaching and training to leadership teams, emphasizing that effective conversations lead to successful communication. Peggy's clients come from diverse industries. She has presented at National Conferences, Women's Summits, Rotary Clubs, and Libraries. Her work is grounded in the belief that communication is the cornerstone of success, whether in personal, educational, or professional contexts.
Built for you
Who this course is for
Every minute is written for working clinicians, educators, and families. You walk away with real-world tools to try with your next learner, not abstract theory.
Speech-Language Pathologists
Occupational Therapists
Educators
Care Coordinators
After this course
What you’ll walk away with.
You leave with concrete skills and frameworks you can apply in your next session, classroom, or family visit, not just ideas to think about later.
Earn your CEUs
Attend the full course and pass the post-session assessment at 80% or higher. Your 0.1 ASHA CEUs are reported to ASHA when you opt in on the assessment.
- 01
You’ll be able to
Identify the different types and levels of conversations.
- 02
You’ll be able to
Identify 3 barriers to having a successful conversation.
- 03
You’ll be able to
Identify 3 strategies for having productive, difficult conversation.
The full 1 hour
Your learning path.
- 1
Goals and Introduction of the topic
10 minutes - 2
Types and Levels of Conversations and Implications
20 minutes - 3
Introduction of 5-C Model of Communication and Implications
10 minutes - 4
Implications and Strategies for Having a Successful Conversation
15 minutes - 5
Summary and Take-aways
5 minutes
Earn ASHA CEUs in three steps
Free courses, ASHA CEUs when you opt in.
Register & attend
Register in under a minute. Join live or watch on-demand, whichever fits your schedule.
Pass the assessment
Complete the short post-course assessment with 80% or higher to confirm mastery.
CEUs reported to ASHA
Choose to be reported on the assessment and your 0.1 ASHA CEUs are filed to ASHA for you. No paperwork, no chasing certificates.
Ready when you are
Save your seat. It’s free.
Registration is short and free: no credit card, no trial, nothing to cancel later.
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